Refund policy.

1. Return window

For eligible standard items purchased directly from our website, you may request a return within 30 calendar days after delivery. Start the request within that period by sending a message to the email below. Provide your order number, the item you wish to return, and the reason for the request. We will reply with return instructions and, where applicable, a return authorization. Please do not mail a return to the contact address shown below unless we specifically direct you to do so.

We can process returns for orders placed directly with Formhaven Works LLC. If you purchased an item from another retailer, contact that retailer under its own return policy. Your statutory rights, including rights concerning defective goods, remain in place regardless of this policy.

2. Condition of returned items

For a change of mind return, an item must be unused, unassembled where assembly is relevant, in its original condition, and returned with included parts, accessories, documentation, and protective packaging. You may inspect an item to the extent reasonably necessary to assess it. Please package it securely; we cannot treat additional shipping damage caused by inadequate packing as an original product defect.

Leather, felt, and finished metal may show natural variations. Those variations are not automatically defects if they fall within the product description. If the item differs materially from its description or arrives damaged, tell us and include photos so we can assess the problem fairly.

3. Items that cannot be returned for a change of mind

Products made or personalized specifically for you, including custom dimensions, engraved branding, and other approved custom specifications, generally cannot be returned for a change of mind. Gift cards, if we offer them, are not returnable except as required by law. We will identify custom terms before you confirm a custom order. An item that is damaged, defective, or supplied incorrectly is still covered by applicable legal remedies.

4. Damage, defects, and wrong items

Inspect your parcel on arrival. If an item is damaged, defective, missing a component, or different from what you ordered, contact us as soon as practical. Reporting visible transit damage within seven days of delivery helps us investigate with the carrier, but missing that target does not remove any non-waivable legal rights. Include your order number, a description of the problem, and clear photographs of the item and packaging if available. Keep the packaging until we advise you on the next step.

After we review the issue, we may offer repair, replacement, a partial refund, or a full refund as appropriate under law and the circumstances. We will provide a prepaid return label or reimburse reasonable standard return shipping when a return is required because of our error or a verified defect.

5. Return shipping and exchanges

For an approved change of mind return, you are responsible for the cost of return shipping. We recommend a tracked service and retaining proof of postage. Standard outbound delivery is included in the item price; there is no separate outbound shipping fee to refund. We are not responsible for a return lost in transit before it reaches the return location, subject to applicable law.

We do not guarantee direct exchanges because inventory changes. If you want a different item or finish, request a return for the original eligible product and place a new order. If an item arrives defective or incorrect, contact us before placing a replacement order so we can arrange a suitable remedy.

6. Review and refund timing

Once an authorized return arrives, we inspect it and email you the outcome. Approved refunds are sent to the original payment method, normally within 10 business days after inspection. The time for the credit to appear depends on the method used for payment and the receiving bank or service. If the refund does not appear after the provider's usual processing time, contact us with your order number.

We may reduce or decline a discretionary change of mind refund if an item fails the condition requirements above. We will explain the reason and the available next steps. Promotional discounts allocated to returned products may be deducted from the refunded item amount; taxes are handled according to applicable law.

7. Cancellations before dispatch

If you need to cancel or change an order, contact us promptly. We will make a reasonable effort to help before it is dispatched, but we cannot guarantee a change once fulfillment begins. A shipped order follows the return process above. If we cancel an order because an item is unavailable or for another reason described in our Terms, any payment separately received for the canceled item will be refunded.

8. How to contact us

Use the contact page to prepare your message, then send it to our published email address with your order number. We will give you the correct return destination and instructions after reviewing the request.