Privacy policy.

1. Who we are and what this covers

Formhaven Works LLC (“Formhaven,” “we,” “our,” or “us”) operates this online store. This Privacy Policy describes information processed when you browse the site and information we receive if you separately send an order summary or inquiry to our contact address. The browser-only cart and forms do not transmit their contents to us. Our hosting and delivery services may handle limited information needed to operate the site and fulfill separately agreed orders.

If you choose not to provide information required to place an order, we may be unable to complete that order. You can still browse most of the site without placing an order. This policy does not govern third party sites or services that are outside our control.

2. Information we collect

Information you provide. This may include your name, email address, delivery address, preferred payment method, order details, and questions you separately send to our published contact address. For business inquiries, it can also include company details and project requirements you choose to share.

Shopping and payment information. The cart holds product identifiers and quantities in the current page URL so you can move between pages; form entries exist only in the current page until you leave or refresh it. The site does not collect payment credentials or process a payment. Do not enter card numbers, security codes, or PayPal passwords in any site field. Details of any later payment arrangement are handled separately from this site.

Device and usage information. When you use the store, the platform hosting this page may process technical information such as IP address, browser and device details, cookies, and operational logs. This Custom Liquid code itself does not run analytics or advertising trackers.

3. Why we use information

When you contact us separately, we use the details you send to respond, agree on payment, deliver products, manage returns and refunds, keep necessary records, and meet legal obligations. Merely filling out the on-screen form does not send your personal details to us.

Where privacy law requires a legal basis, our use may rely on performing a contract, complying with the law, our legitimate interests in operating and securing the business, or consent where the law requires it.

4. Cookies and analytics

This site does not use browser local storage for the cart or color theme. Product identifiers and quantities can appear in the page address so that links between catalog and cart keep the current selection. The site does not run advertising trackers or embed a payment provider.

Closing or reloading a page may reset form inputs and the theme choice. You do not need an account.

5. When information is shared

We share information as needed with our hosting provider, shipping and fulfillment providers, and professional advisers who help us operate the business. For example, a carrier needs your name and delivery address to bring an order to you. We may disclose information when law requires it, to protect rights and safety, or as part of a legitimate business transaction subject to applicable safeguards.

We do not publish the contents of customer inquiries or orders. We do not sell customer order details to advertisers. Contact us if you have a question about how your information has been shared.

6. Retention, transfers, and security

We keep personal information for as long as reasonably needed to fulfill the purposes above, including order support, accounting, fraud prevention, and legal recordkeeping. A request to erase information may be limited where we must retain records by law or to resolve a dispute. When information is no longer needed, we or our providers delete it, anonymize it, or retain it only as the law allows.

Our providers may process information in places outside your state or country. Where required, appropriate transfer mechanisms and safeguards are used. We take reasonable administrative and technical steps to protect information, but no internet service can guarantee absolute security. If you believe your order information has been misused, contact us promptly.

7. Your choices and rights

Depending on where you live, you may request access to, correction of, deletion of, or a copy of certain personal information, or object to or limit certain processing. You may also object to eligible processing or appeal a decision concerning a privacy request where the law gives you that right. To make a request, contact us using the details below. We may ask for information reasonably necessary to verify your identity before fulfilling a request, and we will respond within the period required by applicable law.

Privacy rights differ by jurisdiction, and some requests have legal exceptions. We will explain an applicable exception if we cannot fully comply.

8. Children and changes to this policy

Our products and store are intended for adults and are not directed to children. We do not knowingly collect personal information directly from children under the age at which they may independently consent under applicable law. If you believe a child has submitted information, contact us so we can review and take appropriate action.

We may update this policy to reflect changes in the store, our providers, or legal requirements. The current version and its effective date will appear here. If a change materially affects how we use information, we will provide notice when required by law.

9. Contact and privacy requests

Prepare a message using our contact page, then send it to the email address below with “Privacy request” at the start. The on-screen form does not transmit the message. Please do not include card details or identity documents unless we specifically request a secure way to provide them.